Free UK/US/Canada Shipping!
Free UK/US/Canada Shipping!

FAQs

I HAVE PLACED AN ORDER, HOW LONG WILL IT TAKE TO ARRIVE?

SHIPPING

USA/UK: DHL/FedEx/Other Premium Courier - Tracked Shipping (5 to 8 days)

Australia/Canada: DHL/FedEx/Other Premium Courier - Tracked Shipping (7 to 9 days)

Germany/France: DHL/FedEx/Other Premium Courier - Tracked Shipping (6 to 10 days)

Rest Of The World: 10 - 21 days with full tracking via USPS (FREE)

Dear customers, please expect some delays during these times of COVID19. We are doing everything we can to get our products to you the fastest we can. 

 

I MESSED UP MY DELIVERY ADDRESS, WHAT DO I DO?

Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you. Please note that we have a 2-hour Change of Order Policy.

I ORDERED MULTIPLE ITEMS, WHY HAVE I RECEIVED ONLY PART OF MY ORDER?

Our main goal is to get your orders to you as fast as possible, if that means shipping items out separately that’s what we will do! We have stock located at different warehouses, so instead of shipping your order to one location before shipping it out to you, we speed the process up by shipping it directly to you.

WHY HAVE I NOT GOT MY EMAIL CONFIRMATION?

There's a good chance that our email has ended up in your SPAM folder. If not then please email us and we will amend this for you right away.

WHAT PAYMENT METHODS ARE AVAILABLE?

We use PayPal as our primary payments provider. Through PayPal, you can use all major credit cards.